Mobile detailing software for the package and the visit.
Make the package, vehicle scope and appointment easy to follow. narra keeps customer details, accepted work, visit instructions and the invoice connected across desktop, Field and the customer portal.
Private pilot
Turn a package name into a clear agreement.
Two customers can read the same package name and expect different work. Describe what is included, what needs inspection and which extras require approval. Then give the crew the appointment and site context that lets them deliver that particular service without reconstructing it from messages.
- 01
Describe the package and vehicle scope
List included services, add-ons and exclusions in the quote. Record the relevant vehicle and condition details in the work description. If a condition changes the proposal, review it before finalizing the price. Avoid treating a broad package label as agreement to every possible task a customer might request.
- 02
Confirm the appointment and location
Schedule the visit with the right address and assigned team. Record the access and customer preparation your service requires. Distinguish a firm appointment from an arrival window or anytime arrangement. Confirm an unresolved site requirement before the crew spends time traveling to a visit that cannot proceed.
- 03
Keep the visit record factual
Use tasks, notes and relevant photos to record purchased work and exceptions. Obtain appropriate permission for images and avoid unnecessary personal details. If a customer requests an extra service, record the request and get its scope and price approved before treating it as part of the paid package.
- 04
Review the outcome before billing
Compare the completed service and accepted extras with the proposal. Check the job’s linked invoices before creating another charge. If the visit was partial or needs a return, keep that next action visible. The invoice should explain the work delivered rather than rely on a customer remembering an on-site conversation.
One record for the appointment’s changing details.
One-time package bookings
Give the customer a proposal they can understand and approve. Keep the appointment, service address and package tasks together so the crew does not arrive with a different version of the work.
Repeat customer visits
Use customer and property context alongside a recurring job when the arrangement fits. Review the actual vehicle and requested service each time; a previous purchase is not approval for a different package.
Extra work or return visits
Record the requested change, decision-maker and next action. Obtain approval for an additional charge and distinguish it from a return to address unfinished agreed work. That distinction keeps the final bill explainable.
Frequently asked questions
Can I separate detailing packages and add-ons?
Yes. Quote line items and descriptions let you explain the service and separately priced additions. Define the work before the customer approves; a service name alone may leave condition assumptions and exclusions unclear.
Can I keep before-and-after photos on the job?
narra supports visit photos and notes. Use images relevant to the work with appropriate permission and handling. Pair them with a factual outcome; a photo alone may not explain an unfinished task or a request for extra work.
Does narra inspect paint condition or integrate with vehicle systems?
This page does not claim paint diagnosis, vehicle-system integrations or a dedicated detailing inspection model. Use narra for the customer, agreement, visit and billing handoff, and assess specialized inspection needs during the pilot discussion.
How do I handle a visit that cannot proceed at the booked location?
Record the reason and agree the replacement plan with the customer. Update the appointment and crew instructions. Apply the agreed billing terms rather than assuming a failed visit should be billed as a completed package.